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          Privacy Policy

          Jiaxiang Chengwan E-commerce Co. ("Cowaudio", "we", "us" or "our") maintains a strict customer information privacy policy and uses state-of-the-art technology to protect customer information and communications from unauthorized intrusion. Our full Privacy and Cookie Policy is detailed below. This Privacy Policy describes how cowaudio.com and its subsidiaries and affiliates (“Cowaudio”, “we”, “us” or “our”) handle personal data we collect online (through our websites).

          The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

          Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

          COLLECTING PERSONAL INFORMATION

          When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

          Device information

          • Examples of Personal Information collected: the version of the web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
          • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
          • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
          • Disclosure for a business purpose: shared with our service provider Shopline.

          Order information

          • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
          • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
          • Source of collection: collected from you.
          • Disclosure for a business purpose: shared with our service provider Shopline.

          Customer support information

          • Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.
          • Purpose of collection: to provide customer support.
          • Source of collection: collected from you.

          MINORS

          The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the email below to request deletion.

          SHARING PERSONAL INFORMATION

          We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

          • We use Shopline to power our online store. You can read more about how Shopline uses your Personal Information here: https://www.shopline.com/privacy
          • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

          BEHAVIORAL ADVERTISING

          As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

          • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
          • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

          For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

          You can opt-out of targeted advertising by:

          Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

          USING PERSONAL INFORMATION

          We use your personal information to provide our services to you, which include: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

          LAWFUL BASIS

          Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

          • Your consent;
          • The performance of the contract between you and the Site;
          • Compliance with our legal obligations;
          • To protect your vital interests;
          • To perform a task carried out in the public interest;
          • For our legitimate interests, which do not override your fundamental rights and freedoms.

          RETENTION

          When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

          AUTOMATIC DECISION-MAKING

          If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

          Our processor Shopline uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

          Services that include elements of automated decision-making include:

          • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
          • Temporary denylist of credit cards associated with deny listed IP addresses. This denylist persists for a small number of days.

          YOUR RIGHTS

          GDPR

          If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

          Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States.

          CCPA

          If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

          If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the email below.

          COOKIES

          A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors. 

          You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to block cookies, and when cookies will expire. If you block all cookies on your browser, neither we nor third parties will transfer cookies to your browser. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some features and services may not work.

          INFORMATION SECURITY

          To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

          Communications with our Website are all conducted using Secure Socket Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information communicated between you and our website is secured.

          DO NOT TRACK

          Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

          CHANGES

          We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

          CONTACT

          If there are any questions regarding this privacy policy you may by e-mail at info@cowaudio.com.